1.1 Evaluate Customer Account

Reference: Manage Credit Card Payment Process Model - Page 1 for the business process diagram associated with this activity.

Actor/Role: CSR

Description: The CSR or Authorized User evaluates the account. Account Financial History, Billing History, Credit Rating, and Credit and Collection History may be reviewed. Control Central Alerts such as a Cash Only customer and other Dashboard in formation assist the CSR or Authorized User in determining eligibility and distribution for the Payment applying established business rules.

Entities to Configure

•	Installation Options

•	Feature Configuration

Available Algorithms

•	Installation Options - Control Central Alert Algorithms

•	Installation Options - C1-PY-INFOThis algorithm formats the Payment Information that appears throughout the system.

•	CI_PEVTINFO - This algorithm formats the “Payment Event Information” that appears throughout the system.

•	CI_MASKCRD - Mask Credit Card Number